Yes.  Office-Logic Groupware allows the user to receive their new Phone Messages as an e-mail or text message on their cell phones, as well as within Office-Logic Groupware, so they can be notified when they have a new phone message from any location.  Since the user has control over this feature, they control when and where to send their phone messages instead of the person who is taking their message. 

To setup this feature in Office-Logic Groupware, open the Phone Message Center module and select the Options\Configure menu option.  From the Phone Message Configuration menu, Check the box to enable the Send copy of all phone messages to email address: feature.  The user can easily toggle this feature on and off as needed.  Enter a valid e-mail address to send a copy of your phone messages to.  To receive your phone messages as a TXT message, you will need to enter an address that is supported by your cell phone provider.  As an example, a Verizon customer can enter their phone number followed by @vtext.com, or 2125551212@vtext.com.   Of course, you must have a plan that supports text messaging, and normal text message pricing applies. Click the OK button to save your settings.

Here is a list of the most common cell phone provider e-mail addresses (domains) for sending an e-mail message as a text message to your cell phone.  Replace "phonenumber" with your cell phone number.  If you have a problem receiving a text message, then please contact your cell phone provider to verify their addressing format:

• Verizon: phonenumber@vtext.com

• AT&T: phonenumber@txt.att.net

• T-Mobile: phonenumber@tmomail.net

• Cingular: phonenumber@cingularme.com

• Sprint: phonenumber@messaging.sprintpcs.com

• Nextel: phonenumber@messaging.nextel.com

• US Cellular: phonenumber@email.uscc.net

• Virgin Mobile: phonenumber@vmobl.com

• SunCom: phonenumber@tms.suncom.com

• Powertel: phonenumber@ptel.net

• Alltel: phonenumber@message.alltel.com

• Metro PCS: phonenumber@MyMetroPcs.com

* This is a version 9.x feature.  Make sure that you have a current USE Agreement and a copy of the latest version of Office-Logic Groupware.

Yes.  Office-Logic Groupware and Office-Logic InterChange will allow the administrator to set requirements for user passwords.

1. The minimum number of characters required in all users passwords.

2. User passwords require at least one non-alphabetic character.

3. Require users to set a password. (Office-Logic Groupware Only)

4. Require password to be changed after the specified number of days. (Office-Logic Groupware Only)

The Minimum number of characters required in user password option allows the administrator to set the minimum length of the passwords that users can set.  The Non-alpha characters required in user password option allows the administrator to force users to use at least one character other than A through Z for higher password security.  The Require password to meet above password requirements before user can login option forces Office-Logic Groupware users to have a password.  Passwords are required for Office-Logic users to be able to access their e-mail and calendars remotely through the Office-Logic InterChange WebMail and WebScheduler interface.  The Require password to be changed after the specified number of days option forces the users to change their passwords on a regularly timed basis. Some security experts believe that forcing users to change their passwords reduces security.  Users that have to change their passwords frequently have a tendency to write their passwords down in obvious places in order to remember them.

To set these options in Office-Logic Groupware:

Switch to the GLOBAL user and select the User module located in the left side Module Bar.  Once in the User\Group Maintenance module, click on the Options\Global Configuration option. This will bring up your Global OL.INI file.  You will need to set or enable the following options which are located under the [LOGIC] section header.  In the example below, the administrator is setting a minimum number of characters to 6, forcing at least 1 non-alpha character, forcing Office-Logic Groupware users to create a password, and requiring that Office-Logic Groupware users change their passwords every 30 days.

 

[LOGIC]

;Minimum number of characters required in user password
PasswordMinChars=6

 

;Non-alpha characters required in user password
; enabled if 1, disabled if 0
PasswordNonAlpha=1

 

;Require password to meet above password requirements before user can login
; enabled if 1, disabled if 0
PasswordRequired=1

;Require password to be changed after the specified number of days
; disabled if 0
PasswordExpires=30

 

Once the options have been set or edited, exit and save the OL.INI file.

 

To set these options in Office-Logic InterChange:

Setting these options in Office-Logic InterChange will only apply to users that are NOT defined as LOGIC (Office-Logic Groupware) users.  From the Office-Logic InterChange server, select the Configure\Options\Security menu tab and set the following options.

 

Minimum number of characters allowed in a user password.

User password requires  at least one non-alphabetic character.

 

Click on the OK button to save your settings.

 

When looking at your list of e-mail messages, you may notice that there is a RED and/or BLUE arrow(s) on the envelope icon next to some of your messages.  The RED arrow is an indicator that this message has either been replied to or forwarded by you.  The BLUE arrow indicates that the message was sent to you with a read receipt request by the sender.

Office-Logic Groupware allows you to configure how messages that have requested a Read Receipt are handled.  Within the Office-Logic Groupware e-mail module, select the Options\Configure menu and click on the Read tab.  There is an option called Return Read Receipt: which has a pull-down window.  Your options in the pull-down window are:

• Never send a read receipt

• Always send a read receipt

• Ask before sending a receipt

Many of our Office-Logic customers wanted the option to either "Never send a read receipt" or "Ask before sending a receipt" because they find read receipt requests as an invasion of privacy.  The "Ask before sending receipt" option will display an option to either send or not send the read receipt when the message has been opened.

If you need to send a message that you received to other users, which option would be best, the FORWARD or the REDIRECT?

The FORWARD option sends a copy of the message, but it replaces the original senders information or FROM address with your own.  The REDIRECT option will send a copy of the message, but it retains the original sender information.  Why would this be important?  If I wanted to send a copy of a message that I received to another user, but did not expect that user to reply to the original sender, then I would use the FORWARD option.  If I was sending a message to another user and expected that user to reply to the original sender, then I would use the REDIRECT option.

The FORWARD option allows you to add or edit the message body before sending.  A REDIRECT will NOT allow you to add or change the Subject or Message Body of the original message.  The original message is redirected to the new address without your comments.

A REDIRECT is also very helpful if you are sending a message to another account for you to access remotely, such as a POP account.  You would want to use the REDIRECT so you would know who the original message came from.  If you were to use the FORWARD option, all those message would  contain your address in the From: field, instead of the original senders.

The FORWARD and REDIRECT options are available when creating rules to help manage your Office-Logic mailboxes.  When creating a rule, there are also two new options that can be very helpful when forwarding or redirecting messages to accounts that will be accessed by a cell phone or PDA device.  These new options are the FORWARD to small device and the REDIRECT to small device. The FORWARD and the REDIRECT functionality work the same as described above, however, these new options will only send the subject of the message and the first 200 characters of the message body.  This can be very nice when sending to accounts that have limited space available or for devices that can sometimes be cumbersome when reading large messages such as a cell phone.

Make sure the Signature check box is selected if you want this signature to automatically be appended to the bottom of your message.  The Personality window and Signature check box are sticky options and will remain enabled/disabled until manually changed by the user.  

If you prefer to enter your signature in a location other than the bottom of the message, then uncheck the Signature check box option and use the Sign icon on the Tool Bar. The Sign icon will insert your signature, for the Personality that you have selected, at the location of your cursor in the message. You can also use the <CTRL>+G keys to insert your signature at the cursor location. This option is very useful when replying to messages that have your comments at the top.   

If you would like the signature to be appended to the bottom of your message as well, then make sure that the Signature option remains checked.

The e-mail message containing the WINMAIL.DAT file was sent from Outlook, which uses a non-standard method to encapsulate attachments and other message formatting into a TNEF file. Office-Logic and many other e-mail clients follow industry standards for Internet mail and therefore would not recognize a Microsoft specific file.  You should advise the sender to change their Outlook settings to send in either the plaintext or HTML format.  To select the mail format in Outlook, the following should be done:

1. On the Tools menu, click Options and then Mail Format.

2. In "Send in this message format", click to select HTML or Plain Text.

Outlook also has the ability to tag individual e-mail addresses in its address book as capable of receiving this proprietary "Microsoft Rich Text" format.  Within Outlook, open the contact properties by double-clicking on the contact. Then right click on the e-mail address and select "Properties".  You will see an option "Always send to this recipient in Microsoft Outlook rich-text format". Make sure this option is not checked. 

If it proves difficult to have the sender adjust their settings to conform to industry standards, there are a quite a few programs  available that will view them. You can download one from

Yes.  Office-Logic has made it easy to change the default font character type and size when either composing messages, reading messages, and message list displays.  From the e-mail module in Office-Logic, select the Options\Font menu.  This menu allows you to select the default font and size for the following areas:

• Mailbox List 

• Message List

• Preview Information

• Plaintext Messages

• Richtext Messages

• Message Header

• Rule Display Messages

Changing the Richtext Messages default font and size is limited to composing messages.  When you receive a richtext message from another user, the richtext font that they used to create their message will be displayed in Office-Logic.  The text size for richtext messages that you receive are controlled by the text size setting in Internet Explorer. You will need to open Internet Explorer and select the View\Text size option. Select the appropriate text size setting (Smallest, Smaller, Medium, Larger, Largest). Exit Internet Explorer, and restart OfficeLogic

Changing the Palintext Messages default font and size will be displayed when composing and reading plaintext messages.

Yes.  From within the Office-Logic e-mail module, select the Options\Import menu option.  Your import options will be the following:

• Address Book from ExpressIT!

• Address Book from Outlook

• Address Book from Outlook Express

• E-mail from Outlook

• E-mail from Outlook Express

• E-mail from mailbox (MBX) files

• Auto-complete e-mail addresses from Outlook

Many of our customers that have been using Outlook and Outlook Express for their e-mail have become more aware of  the vulnerabilities associated with data security and virus attacks targeted towards Outlook.  To limit the possibility of having their companies regular business activities disrupted by network performance problems or data integrity violations, many of our customers are mandating that their users not run Outlook or Outlook Express while connected to their networks.  

Our products are designed to limit the chances of these attacks from spreading, or allowing the end users from infecting their network environment.  Office-Logic allows the Administrator to limit what attachment types their users can receive, open, or even save.  Some of the other features found in Office-Logic that make it a more secure and safer client for our customers:

• E-mail HTML Filtering - Automatically filters malicious and dangerous HTML code from e-mail before the message is displayed for the user

• Images in E-mail suppressed before viewing. Many images include e-mail address verification back to SPAMMERS. Simply click a button to view images in messages. 

• Contact/Address Books are not vulnerable to virus attacks

• Preview Window does not automatically run potentially harmful scripts that could infect your network and/or workstations

• * SPAM filtering - White Listing options to easily Allow or Block addresses

• * Detained Folder quarantines messages from new senders until verified through Challenge Response authentication

* Option available when used with our Office-Logic InterChange SMTP mail server with the White List\Challenge Response SPAM filtering option.

The issue of sending old e-mails has been partially fixed by a modification to Office-Logic InterChange that inhibits "old" appointments from sending e-mail updates. If the user has configured the "Schedule days back to synchronize" within the Synchronization Options in Webmail/WebScheduler to more days than the BlackBerry is configured to keep (the default is 30 or 60, depending on which device), then the phone must also be configured to keep appointments longer than the configured days. This setting is in the Calendar application on the BlackBerry under "Options". Look for "Keep Appointments" and set it to a value greater than the "Schedule days back to synchronize" setting. It allows a setting of 15-, 30-, 60-, 90-days, and "Forever" to be selected. Setting it to "Forever" will allow the number of days back to be set by Office-Logic InterChange. Otherwise, the BlackBerry will take it upon itself to delete the old appointments and cause e-mail notification to be sent to attendees.

You can set up Office-Logic to send and receive your Gmail™ e-mail.  Now you can access your Gmail e-mail using Office-Logic. Your administrator will need to define your setting in the Global User/Group Maintenance module.

Administrator steps:

User Setup:
If you want to SEND mail as the Gmail user, you will need to setup an Office-Logic Personality. See the TIP-OF-THE-WEEK Archive for November 03, 2006. 

1. Check the box Use alternate e-mail address for this personality. 

2. In the From: box, enter your full Gmail e-mail address, for example, Stinky@gmail.com or GoodGolly@gmail.com. 

3. In most cases you should leave the Reply-to: blank. 

4. Optionally, fill in the Signature field. 

5. Close the window and select Save changes to e-mail personality. 

6. Exit and restart Office-Logic.

7. Enable POP in Gmail. Don't forget to click Save Changes when you're done. You're now ready to use POP with your Gmail address.

You can set up Office-Logic to send and receive your AOL® or AIM® e-mail.  Now you can access your AOL® or AIM® E-mail using Office-Logic. Your administrator will need to define your setting in the Global User/Group Maintenance module.

Administrator steps:

1. Login to Office-Logic as the GLOBAL user or switch to the GLOBAL user account. 

2. Select the User/Group Maintenance module if it is not already on the screen. 

3. Open the desired user account by either double-clicking the account or highlight the account and click on the Open icon.

4. Click the Account button. 

5. Click New. 

6. Give the account a name in the Name: field. 

7. Make sure the Enabled box is checked. 

8. Select POP3 in the Type field drop-down control. 

9. In the Server: field enter pop.aol.com or pop.aim.com. 

10. In the Account: field type your AOL® or AIM® screen name. 

11. In the Password: field type the AOL® or AIM® password. 

12. Enter an Office-Logic mailbox/folder to use for accepting the mail. 

13. Check the box Leave mail on server if you want to be able to access the mail from other locations or software besides Office-Logic. IF YOU FAIL TO CHECK THIS BOX, OFFICE-LOGIC WILL REMOVE THE MAIL FROM AOL. 

14. Select OK. 

15. Close the User edit dialog box by selecting OK and then close User/Group Maintenance.

User Setup:
If you want to SEND mail as the AOL user, you will need to setup an Office-Logic Personality. See the TIP-OF-THE-WEEK Archive for November 03, 2006. 

1. Check the box Use alternate e-mail address for this personality. 

2. In the From: box, enter your full AOL e-mail address, for example, ZolaOnAOL@aol.com or GabbyGrace@aim.com. 

3. In most cases you should leave the Reply-to: blank. 

4. Optionally, fill in the Signature field. 

5. Close the window and select Save changes to e-mail personality. 

6. Exit and restart Office-Logic. 

Like other secure systems, Office-Logic requires users to enter a user ID and password to gain access. Passwords protect your account and your information. So what’s in a password? Is it really secure? Could someone easily guess yours?

 

To change your password in Office-Logic Groupware, log in and select User/Group Maintenance. Then select Password from the top menu. Then select User. Enter your old password, your new password, and confirm your new password. Click OK

A secure password consists of a string as reasonably long as the system will allow (Office-Logic allows 10), consisting of characters selected from all those allowed by the system and in a manner that provides no redundancy – in other words, totally random selection. But we do have to be able to remember our password. 

 Tips for choosing a strong password you can remember include the following:

• Use a mix of characters (alpha and numeric).

• Do not use a word found in the dictionary.

• Change your password from time to time and never share your password with anyone.

• Use the first letters of a phrase that is easy for you to remember. For example, “My favorite vacation was Orlando in 04” (MfvwOi04) or “My daughter Stephanie is 14 years old” (MdSi14yo).

• Write it on a piece of paper – but be sure to keep the piece of paper in a secure place, such as the back of your wallet or purse. Once you can remember the password, destroy the piece of paper you wrote it on.

Organizations need to take the first step to ensure that their employees or students have a clear understanding that the entire e-mail system belongs to the organization, and not the individual. There should not be any doubt to the individual that ALL content that is created, received, or stored on the organizations e-mail system is the sole ownership of the organization, and the employee has no right to its ownership or have an expectation of privacy.

There are steps that the organization or company needs to take to limit their liability against an employees abuse of their e-mail system. Some suggestions are:

1. Establish written e-mail rules and policies.

   • In writing, define a clear set of rules and policies that explain how your e-mail system should be used, with specific guidelines to address corporate and personal e-mail, e-mail content, and proper e-mail etiquette.

2. Educate all employees, from the part-time intern to the owner. 

   • Written e-mail policy coupled with an effective employee education program may help your organization defend workplace lawsuits and other risks.

3. Address ownership issues and privacy expectations. 

   • Use your e-mail policy to advise employees that the e-mail system, including all content, messages and passwords, are the property of the organization. If you monitor e-mail (YOU SHOULD!), tell your employees. Let employees know they have no reasonable expectation of privacy when using the company's e-mail system.

4. Address personal use. 

   • Use your policy to let employees know how much, if any, personal e-mail use is allowed. Be specific. Leave no room for individual interpretation. Remember, an employee's interpretation of "appropriate" personal use is likely to be significantly different from your own. Spell out exactly when, for how long, with whom and about what topics employees may communicate.

5. Incorporate an overview of your sexual harassment and discrimination policies within your e-mail policy. 

   • Because of e-mail's relaxed, informal nature, some employees will put in writing comments they would never say aloud. Make sure employees understand that regardless of how a message is transmitted, an inappropriate comment is an inappropriate comment. All it takes is one offensive remark to land the employee or the company in trouble. Having an e-mail policy in place will help protect the company if any legal issues arise. Consult your appropriate legal advisors if you have any questions.

6. E-mail creates a written business record that can be traced.

   • The employees need to understand that all e-mail correspondence and content is a reflection of themselves and the company in general. They also need to understand that e-mail content is not guaranteed to stay between the sender and receiver of the message. It is very easy for e-mails to be forwarded to others that the original sender may not have intended to share that information with.

7. Enforce e-mail policy with a combination of monitoring and discipline.

   • Most industries require companies to keep a record of all e-mail correspondence that is stored in a searchable format. Whether your industry requires such a policy or not, it is in your best interest to have an Archiving policy in place. Office-Logic InterChange has built in Archiving features that make it easy to enforce such a policy. Office-Logic InterChange v4.x also has a feature to send copies of all user's sent and received mail to another user for monitoring. It is not only important to have an Archiving policy in place, but to make sure that all employees are aware that such a policy exists and is monitored. 

8. Insist on employee compliance. 

   • Be sure every employee understands each e-mail policy and procedure and is clear on what constitutes appropriate and inappropriate use of the organization's e-mail system. Require each employee to sign and date a copy of every e-mail rule and policy, acknowledging that the employee has read, understands and will comply with the policy, or accept the consequences, up to and including termination. Create continuing education activities and tools to reinforce training and ensure e-mail rule and policy compliance.

Office-Logic Groupware has a feature called Logic-Safe that will allow you to enable your defined Windows screen saver quickly for when you need to step away from your desk.  It is always a good policy to ensure that your PC is secure when it is unattended, and Logic-Safe makes it easy.

First make sure that your PC is configured for a screen saver, and that it has a password defined.  From your Windows Desktop, Right-Click your mouse pointer in any open area (not on top any of your shortcut icons) and select the Properties option.  Go to the Screen Saver tab menu, and define which screen saver you would like to use.  Enable the On resume, password protect option.  Click the OK button to save your settings.

Many of your e-mail messages contain links that when clicked on will open your web browser and bring you to a specific location on the internet.  It is a common practice for the "Bad Guys" to trick people into clicking on these links that could  potentially collect personal information about you, or infect your environment with a virus or worm.

A Rich-Text or HTML e-mail message has the ability to disguise the actual location of the link.  As an example, you could see the words  Click Here in your message, and not be aware of exactly where clicking on this link will take you.  However, Office-Logic will display the actual link location on the Status Bar when you position your Mouse Pointer over the link in your e-mail message.  The Status Bar is located at the bottom left hand corner of your Office-Logic window.  The Status Bar option can be toggled On or Off in Office-Logic, so you will want to make sure that this option is enabled by clicking on the Options\Status Bar option located on the Menu Bar at the top of Office-Logic.

This feature is also helpful when you need to verify the actual link location if clicking on the link does not take you to the location you were expecting to go.

Messages that you receive in Plain Text format do not have the ability to disguise these links.  Any links within Plain Text messages are easy to see exactly where it will take you if selected.

It is a very smart practice to use the Status Bar to verify the link location before clicking on any link within an e-mail message.  If you are not sure that this is a safe link, then you might want to write down the link location that is displayed on the Status Bar and contact your Network Administrator.  It is better to be SAFE!!!

April 20, 2007 - How do I turn on the feature in Office-Logic InterChange to Detain Junk Mail?

April 13, 2007 - Should I disable the E-Mail Preview Window in Office-Logic Groupware?

If your Consultant / Network Administrator / Security Administrator / Guest IT Speaker / Conference  Speaker / Friend / Neighbor / or even Brother-In-Law tells you to turn OFF the Preview Window for viewing e-mails because it is not safe, what they are telling you is that they are a Microsoft Outlook bigot⁽¹⁾.  Any Microsoft Certified Egomaniac (MCE) will make that same claim simply because they know that the Preview Window in Outlook is truly NOT safe.  By their (MSoft) own design, Outlook has many vulnerabilities that spammers and viruses target.  Many of these attacks are executed by Outlook by simply displaying a message from within the Preview Window.

However, Office-Logic Groupware has taken several precautions to keep our users as safe as possible from these forms of attacks.  

• First, Office-Logic Groupware does NOT run any embedded macros from the preview window, or even when an e-mail message is opened, as Outlook will do.  

• Second, Office-Logic Groupware Sanitizes richtext (HTML) messages before the user either previews or opens the message.  Sanitizing the message is done by removing harmful code from richtext (HTML) messages that are designed to send personal information back to the "Bad Guys", install Spyware software, or execute a virus/worm.  These harmful codes are disabled before the message can be displayed, and does not change the appearance of the message.

• Third, because Outlook is such a visible and prolific target for "Bad Guys", Office-Logic Groupware has stayed "below the radar" of these malicious attacks. 

Therefore, the viewing of messages from either the Preview Window or Opening A Message using Office-Logic Groupware is pretty safe.  Of course, you may still be vulnerable if you choose to view any pictures.  Hopefully you have Office-Logic InterChange to scan your e-mails for Bad Stuff before the messages are delivered to the users mailbox.  It is also highly recommended that your workstations and servers are protected by a reputable Anti-Virus solution such as Norman, McAfee, or Symantec.  

March 16, 2007 - Can Office-Logic InterChange be configured to send only encrypted e-mail to specific domains?

By default, all e-mail that is sent from Office-Logic InterChange to a server that supports TLSSTART (SSL for SMTP) is sent encrypted using the TLS protocol.  Any message that is sent to a server that does not support TLSSTART is sent in plain text with no encryption. 

You can restrict mail from being sent to any server that does not support TLS based on domain names. In other words, if you want messages to be encrypted to GoodDomain.com and not sent if the server does not support TLS, then you can add GoodDomain.com to the list of security required servers.

To add domains to the list of security required servers, you will need to do the following:

1. From your Office-Logic InterChange server, select the Help\Support\Explore application directory option.

2. This will bring up Windows Explorer in your default Office-Logic InterChange directory.  i.e. C:\INTER

3. Open the CLEAN directory, and then double-click on the SECURE.TXT file.

4. This will open the SECURE.TXT file with Windows Notepad, or whatever application you have associated with TXT files.

5. The SECURE.TXT file is a list of domain names that are required to use TLS or SSL for sending and receiving mail to\ from your Office-Logic InterChange server.  Each line contains a domain name or host name which can contain a wildcard * asterisk character.  Be very careful when using an *

6. As an example:  If you want Office-Logic InterChange to only send and receive encrypted mail from domains LAN-ACES.com and GoodDomain.com then you will want to add the following domains on a separate lines in your SECURE.TXT file:

*LAN-ACES.com

mail.GoodDomain.com

 

7. In the examples above, the *LAN-ACES.com has been added using a wildcard * character to only allow TLS encrypted communications from any domain that ends with LAN-ACES.com 

8. Save your SECURE.TXT file and exit Windows Notepad and Windows Explorer.

March 9, 2007 - Make sure your Windows Servers and Workstations are ready for the new Daylight Savings Time?

As stated in our February 2, 2007 Tip-Of-The-Week article, Office-Logic products will not be effected by the new Daylight Savings Time changes, however, you will want to make sure that your Windows Servers and Workstations have been updated to handle the new date changes.

Important information on the Microsoft Daylight Savings Time update patch can be found on the Microsoft Support Knowledge Base, and identified as KB931836.  Click Here to view document KB931836.

You can check to see if your Windows Server or Workstation already has the Microsoft Daylight Savings Time update patch installed by the following steps:

1. Open the Windows Control Panel.

2. Double-Click on the Add Remove Programs utility.

3. Make sure that the Show Updates option is enabled.  This option is usually located at the top of the window.

4. Look for Update for Windows xxx (KB931836)

5. If this update is listed then there is nothing more that you need to do.  If it is not listed, then please refer to the KB931836 document for instructions and download information for your operating system.

You will also want to make sure that your Windows Servers and Workstations are set to automatically adjust for Daylight Savings Time.

1. Open the Windows Control Panel.

2. Double-Click on the Date and Time utility.

3. Click on the Time Zone tab menu.

4. Check the box to enable the Automatically adjust clock for daylight saving changes.

5. Click the OK button to save your settings.

This document and information applies to the following operating systems:

• Windows Fundamentals for Legacy PCs 

• Microsoft Windows Embedded for Point of Service

• Microsoft Windows Server 2003 R2 Standard Edition (32-bit x86) 

• Microsoft Windows Server 2003 R2 Enterprise Edition (32-Bit x86) 

• Microsoft Windows Server 2003 R2 Datacenter Edition (32-Bit x86) 

• Microsoft Windows Server 2003 R2 Standard x64 Edition 

• Microsoft Windows Server 2003 R2 Enterprise x64 Edition 

• Microsoft Windows Server 2003 R2 Datacenter x64 Edition 

• Microsoft Windows Small Business Server 2003 R2 Standard Edition 

• Microsoft Windows Small Business Server 2003 R2 Premium Edition 

• Microsoft Windows Small Business Server 2003 Standard Edition 

• Microsoft Windows Small Business Server 2003 Premium Edition 

• Microsoft Windows Server 2003, Standard Edition (32-bit x86) 

• Microsoft Windows Server 2003, Enterprise Edition (32-bit x86) 

• Microsoft Windows Server 2003, Datacenter Edition (32-bit x86) 

• Microsoft Windows Server 2003, Web Edition 

• Microsoft Windows Server 2003, Standard x64 Edition 

• Microsoft Windows Server 2003, Enterprise x64 Edition 

• Microsoft Windows Server 2003, Datacenter x64 Edition 

• Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems 

• Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems 

• Microsoft Windows XP Home Edition 

• Microsoft Windows XP Professional 

• Microsoft Windows XP Professional x64 Edition 

• Microsoft Windows XP Tablet PC Edition 2005 

• Microsoft Windows XP Tablet PC Edition 

• Microsoft Windows XP Media Center Edition 2005 

• Microsoft Windows XP Media Center Edition 2004 

• Microsoft Windows XP Media Center Edition 2002 

March 2, 2007 - Can Office-Logic InterChange BLOCK all e-mail from specific regions?

Or, you can enter the IP Address ranges directly into Office-Logic InterChange one at a time.

1. From your Office-Logic InterChange server, go to the Configure\Lists\Block SMTP IP Addresses menu.

2. This will display the Blocked SMTP IP Addresses window.  Click on the Add button to enter the IP Address ranges that you would like to block.

3. The Edit IP Address Range window allows you to enter IP Address ranges one at a time.

   • Enter the beginning IP Address that you want blocked in the First IP Address field. i.e: 58.0.0.0

   • Enter the ending IP Address for that range that you want blocked in the Last IP Address field.  i.e.: 61.255.255.255

   • In this example, any IP Address between 58.0.0.0 and 61.255.255.255 are from Asia and will be blocked by Office-Logic InterChange.

4. Click on the OK button to save your IP Address range.

5. Repeat this procedure for the other IP Address ranges for that specific region, or all the regions listed above.

   • This method does not allow you to enter the comments about a specific range.

February 23, 2007 - Can I synchronize my Office-Logic Cardex files to my PDA device?

February 16, 2007 - How can I see which Office-Logic Palm Conduit licenses have been assigned to each user?

February 9, 2007 - Can I run a 30-Day Trial of Office-Logic Groupware Client Server Edition?

February 2, 2007 - Do we need to do anything special to adjust for the new Daylight Saving Time?

January 26, 2007 - How do I get a signed Certificate of Authority for Office-Logic InterChange?

January 12, 2007 - Can I disable or change the Sound Notifications in Office-Logic?

Yes.  The sound notifications in Office-Logic Groupware are configurable and managed under the Windows Control Panel - Sounds utility menu.  The Office-Logic Sound Notification files are stored on the users workstation under the 

C:\Program Files\Office-Logic directory.  Removing one or more of these files from this location will not disable the sound notifications because Office-Logic will automatically replace any missing files.  You will need to follow these steps in order to disable or modify the Sound Notifications:

January 5, 2007 - I used to get a choice when closing Office-Logic to either Exit or Minimize?

By default, Office-Logic will inform the user when exiting that they will not receive notifications, and give them the option to Minimize, Exit, or Cancel.  This prompt also includes a Don't ask again option, which when selected will automatically exit Office-Logic in the future without displaying this option window.

Many users decide after selecting the Don't ask again option, that they prefer having this choice when exiting Office-Logic and would like the prompt to return.  In order to reset this option in Office-Logic, you will need to do the following:

1. On the Menu Bar in Office-Logic, located at the very top, select the Window\Close All option.

2. Then on the Menu Bar, select the Options\General Configuration option.

3. The General Configuration menu window will be displayed.

4. Check the Display warning box before exiting option, and click the OK button.

If you would like Office-Logic to automatically Minimize when clicking on the Windows X button on the top right instead of closing the program, then check the Minimize application instead of exiting option.

The General Configuration menu window is also where you can set Office-Logic to create a log file, which can be very helpful to our Technical Support Technicians if you are having an issue with Office-Logic.  To have Office-Logic create a log file, select the Enable file logging option.  Usually it is only necessary to enable this option if requested by one of our Support Technicians.

December 8, 2006 - Can I notify another user of an upcoming appointment that I have?

Yes.  Office-Logic will allow you to inform other users of an appointment that is listed on your Office-Logic calendar.  Open your Office-Logic calendar by selecting the Scheduler icon located on the left side Module Bar.  Right-Click on the appointment that you would like other users to know about, and select the Send Via E-mail option.

This will open an Office-Logic Compose Message window with appointment name listed on the Subject line, and the appointment details listed in the Message Body.  Simply enter the addresses for the users that you would like to know about this appointment in the To: field and click on the Send button.

An example of the information that will be sent is listed below:

<Username> is notifying you of the following event. There is no need to reply to this message.
_____________________________________________________________________

Meeting Summary: Sales Meeting
Start Date/Time: Friday, December 08, 2006 1:00 PM
End Date/Time: Friday, December 08, 2006 2:59 PM
Location: Conference Room 1

Event ID: 3102740471
Event Sequence: 0

Description:
Sales meeting to discuss the release of Office-Logic InterChange v4.x and new features that will be available.

November 10, 2006 - I know that the DETAINED folder is for SPAM, but how does it work?

When someone sends you a message, Office-Logic InterChange uses several mechanical methods to determine if the message is legitimate or simply SPAM. The last line of defense is Allowed List/Challenge Response. Depending on the version of Office-Logic InterChange and Office-Logic Groupware that you are running, the Allowed List may be referred to as White List.

Office-Logic InterChange will check the senders e-mail address in the following locations to verify that their address is legitimate:

• Personal Allowed List

• System Allowed List

• Personal Address Book (Office-Logic Groupware customers only)

• Global Address Book (Office-Logic Groupware customers only)

If the senders e-mail address is listed in one of the locations above, then Office-Logic InterChange will deliver the message directly to the users INBOX.

If the senders e-mail address is NOT listed in one of the above locations, then the message is placed in your DETAINED folder and a Challenge message is sent back to the original senders e-mail address. This Challenge message can be customized with your company logo and contact information that makes it clear that the user needs to verify their address before their original message will be delivered. Legitimate senders will need to click on a link in the Challenge message that automatically adds their e-mail address to your Personal Allowed List and releases their original message from your DETAINED folder into your INBOX. The sender will need to verify their address one time for each user that they are sending to on your Office-Logic InterChange system. Once the sender is added to your Personal Allowed List, their future messages will bypass the DETAINED folder and be delivered directly to your INBOX, unless of course the user removes that e-mail address from their Personal Allowed List or manually BLOCKS that address from future deliveries. 

Automated SPAM servers do not have the technology or the resources to release their messages from the Challenge Response message, and therefore the message stays in your DETAINED folder. Any messages that have not been released by the sender will be automatically deleted from your DETAINED folder in a configured number of days. The default setting is 10 days.

Users should really not have to manage their DETAINED folder. They should look in their DETAINED folder if they are expecting a message from an automated system, such as a Newsletter, Online Purchases, Online Billing Services, etc. If a user finds a message in their DETAINED folder that they would like to receive, then they should highlight that message and click on the ALLOW icon. The ALLOW option will add that senders e-mail address to your Personal Allowed List and move the message to your INBOX. Users that are running Outlook or an IMAP4 client to access their e-mail can manually move a message from their DETAINED folder into their INBOX. This will also add the senders address to their Personal Allowed List.

However it is highly recommend users DO NOT utilize the BLOCK option from their DETAINED folder. Any message that has not been released by the sender will automatically be deleted from your DETAINED folder. The BLOCK option should be used if there is a case where a message makes it into your INBOX that you do not want to receive in the future. If you need to BLOCK an address from your INBOX, then highlight that message and click on the BLOCK icon. The message will be deleted from your INBOX and that address will be added to your Personal Block List.

If necessary, users can manage their Personal Allowed List or Personal Blocked List by selecting Options\Edit Allow List or Options\Edit Block List.

Office-Logic Administrators can edit the System Allowed List from the Office-Logic InterChange server. Select Configure\Lists\System Allow List.

October 27, 2006 - Important Notice About Internet Explorer 7

This is an FYI that we felt was important enough to make sure our customers become aware.  Although we are not anticipating any compatibility issues between our Office-Logic products and Internet Explorer 7, we have become aware of some issues with products that utilize online services.  As an example, Internet Explorer 7 will disable Quickbooks Banking and Credit Card services.  The error message that Quickbooks gives does not specifically indicate that the problem is related to Internet Explorer 7, which makes troubleshooting the problem very difficult.  At the recommendation of Intuit (Quickbooks) technical support, uninstalling Internet Explorer 7 corrected this issue. Additionally, Internet Explorer 7 does not "play well" with programs when other browsers are installed such as Firefox. Internet Explorer 7 will cause you to experience problems anytime IE7 is NOT the default browser.

FOR MORE INFO CLICK HERE

October 20, 2006 - Can Office-Logic not automatically send read receipt notifications back to the sender?

A message that has a Read Receipt request will be displayed in your message list with a BLUE arrow on the envelope icon.  A message with a Read Receipt request will send a notification message back to the sender that lets them know that their message has just been opened by you.  This of course does not necessarily mean that you have actually read their message.  Normally a Read Receipt will be sent whenever the status of the message has been changed to Read.  Opening a message will automatically change the status to Read.  However, simply highlighting a message in your list, that then displays in the Preview Window, can also change the message status to Read and send a Read Receipt.  

Many of our Office-Logic customers wanted the option to either "Never send a read receipt" or "Ask before sending a receipt" because they find Read Receipt requests to be an invasion of privacy. 

Office-Logic Groupware allows you to configure how messages that have requested a Read Receipt are handled.  Within the Office-Logic Groupware e-mail module, select the Options\Configure menu.  There is an option called Return Read Receipt: which has a pull-down window.  Your options in the pull-down window are:

• Never send a read receipt

• Always send a read receipt

• Ask before sending a receipt

 The "Ask before sending receipt" option will display a window, whenever the status of the message has been changed to Read, with choice to either send or not send the read receipt 

October 13, 2006 - Protect your financial and other accounts from e-mail fraud messages (PHISHING).

October 6, 2006 - Can Office-Logic be set to Keep Mail On Server when POPing external mail?

If you have Office-Logic configured to POP internet e-mail for specific users, and would like Office-Logic to keep a copy of the mail it downloads on the external POP3 server, then you will need to set this option in Office-Logic.  It is also best to check with your POP3 provider to verify that they support the option to keep mail on server.

First, either Login as, or Switch to the GLOBAL user in Office-Logic.  Click on the USER module icon located on the left, which will display a list of all your defined users in Office-Logic.  If this view displays a listing of all your Groups instead of your Users, then click on the View icon on the top to change to the Users list.  Double click on the user name that you want to modify.  This will bring up the Edit User window. If the POP account information is listed on the main screen, then check the option at the bottom to Leave email on server.  If the information is not listed on the main Edit User screen, then click on the Accounts button located on the right. Select the appropriate POP account (if more than one is defined), and check the option to Leave email on server. Click the OK button to save your settings.

Of course, the best solution is to have Office-Logic InterChange accept your internet e-mail directly.  Office-Logic InterChange gives you complete control over your internet e-mail while protecting your network and users with the best SPAM and Anti-Virus protection available.

September 22, 2006 - Secure your mail server with strong passwords.

It is extremely important that you create abstract passwords for your user accounts in Office-Logic InterChange, or any mail server for that matter.  We have seen instances where SPAMMER's will attack mail servers searching for legitimate user names and passwords in order to seize control for the sole purpose of sending their SPAM out through that system.  As an example, they will send thousands of user name and password requests looking for matches to authenticate in order to use that system.  These requests use common user names like, MIKE, MARY, STEVE, CATHY, SUPPORT, SALES, INFO, etc., and will try to log in using a password that is either the same as the username, or common words like PASSWORD or SECRET.  Many sites will define passwords for the sake of ease, and this is exactly what the "Bad Guys" are hoping for.

Do NOT fall victim to these kinds of attacks, by using a password of INFO for user name INFO, or PASSWORD for user name SALES.  Once they get control of your mail server, they can send out millions of messages before being caught, and usually the result is that your mail server becomes BLOCKED by one of the SPAM database services.  This will then limit your users from sending out legitimate, business related e-mail.  It can be a real pain to clear your mail server from these lists.  So please don't make it easy for SPAMMERS, and make sure that your passwords are ambiguous and secure. 

September 15, 2006 - What is Reverse DNS Lookup, and do I need one?

Some internet mail servers, including AOL,  rely on using Reverse DNS Lookup to determine if the sending mail server is legitimate, and will reject any messages from mail servers that do not have one.  The theory behind using Reverse DNS Lookup is that all mail servers should have a Static IP address, and all Static IP Addresses should have a Reverse DNS Lookup entry.  A Static IP address does not change and is used as a consistent identifier for that computer by other computers on the internet.  So it might be beneficial if the IP address of your Office-Logic InterChange mail server has a Reverse DNS Lookup record.

A Reverse DNS Lookup entry is simply adding a PTR record to your DNS setup that defines the IP address of your Office-Logic InterChange mail server.

The PTR record entry can ONLY be created or changed by the ISP that owns that IP address.  Your other DNS entries may be controlled by your ISP or some other provider who you contact for making DNS changes.  But in the case of a PTR record, you MUST contact your ISP to setup or change your PTR record.

To see if your Office-Logic InterChange IP address already has a PTR record, you can use the Reverse DNS Lookup utility located at DNS Stuff, or contact your ISP directly.

September 8, 2006 - Can I setup mailbox quotas for my users?

Yes.  Through Office-Logic InterChange, you can configure mailbox quotas that will allow you to have more control of your disk space environment(s).  The mailbox quota limits are calculated during the Daily Cleanup, usually around midnight, or you can force a cleanup by selecting the File\Perform daily cleanup and quota re-calculation now option from your Office-Logic InterChange server.  

A user will be notified when they are getting close to their quota, when the users mailbox size is within the limits of the configured Warn when remaining space is (in MB) option.  If the user receives more mail and passes their quota limit, then another message is placed in their mailbox and any new internet mail is "soft refused".  This means that Office-Logic InterChange will give the sending server attempting to deliver mail to that user a "400-series" error message indicating a temporary problem. This allows the user time to clear some messages from their mailbox. Of course, the sending server will continue to try to re-deliver the message for whatever time (typically 72 hours) they are configured.  

The users should first try to clean out the Trash folder to get below their quota limit, and then remove other messages if needed.

Office-Logic Groupware users will still receive mail from other local Office-Logic users, but will not receive internet e-mail until their mailbox size is below the quota limit.

Office-Logic InterChange will allow you to set quotas for the following environments:

• System Quotas - Quotas for ALL user accounts

• Domain Quotas - Quotas for specifically defined domains

• User Quotas - Quotas for individual user accounts that can be either increased or decreased from the configured System Quota

To configure System Quotas:

1. From your Office-Logic InterChange server, select the Configure\Options menu, and click on the Receive tab menu.

2. Check the box to Enable mailbox storage limit for all users and domains.

3. Enter the mailbox quota limit in the Maximum mailbox space per user (in MB) field. i.e. 50 MB

4. Enter a value in the Warn when remaining space is (in MB) field.  This will send an e-mail warning message to the user, and display a warning message in the WebMail interface that their mailbox is about to reach the quota limit.

5. Click the OK button to save your settings.

To configure Domain Quotas:

1. From your Office-Logic InterChange server, select the Configure\Domains menu.

2. If you already have a domain defined, then highlight that domain and click on the Edit button.  If you need to create a new domain, then click on the Add button.

3. Enter the mailbox quota limit in the Maximum mailbox space (in MB) field.

4. Click the OK button to save your settings.

To configure User Quotas:

1. From your Office-Logic InterChange server, select the Configure\Users menu.

2. Highlight that user(s) that you would like to either set mailbox quotas for, or to change their quotas to a different value from either the System or Domain quotas.  Once the user(s) have been highlighted, click on the Advanced button located on the right side of the window.

3. Check the box Limit mailbox storage space to enable this option.

4. Enter the mailbox quota limit in the Maximum mailbox space (in MB) field.

5. Click the OK button to save your settings.

September 1, 2006 - I want a Pop-Up message to display on my screen when I get a specific message.

This can be accomplished by creating a Rule in Office-Logic.  The Rules Engine inside Office-Logic is extremely powerful, and will allow you easily manage inbound messages.  One feature in the Rules Engine will display a pop-up message on your screen when all the conditions for the rule have been met.

To create a Rule in Office-Logic:

1. As an example, you can enter the following Action:

Message from %f %r Subject: %s %r Has been delivered to you on %d at exactly %t

 

When this Office-Logic rule processes a message, it will replace the parameters with actual data from the message, and pop-up a message on your screen that would look something like this:

 

Message from Office-Logic Support 

Subject: TEST MESSAGE  

Has been delivered to you on September 1, 2006 at exactly 09:23am

August 25, 2006 - Can I use a word or phrase for a hyperlink when creating a message?

Yes.  It can be very helpful to use a descriptive Word or Phrase hyperlink in a message in place of the actual hyperlink address.  As an example, which statement in your e-mail message would be easier for the reader to understand:

1) Please Click Here for a map to our Office.

Or

2) For a map to our location, please click http://www.mapquest.com/maps/map.adp?searchtype

=address&country=US&addtohistory=&searchtab=home&formtype=address&popflag=0&latitude

=&longitude=&name=&phone=&level=&cat=&address=&city=houston&state=tx&zipcode=

 

Of course the first example would be easier for the reader and enhance the visual aspects of your message.

This feature is only available when composing a message in Office-Logic using Rich-Text.  You can only use the actual hyperlink address when composing a Plain Text message.  To enable Rich Text when composing a message in Office-Logic, click on the Richtext icon located on the Tool Bar.  Your Compose window will now display the Rich Text Tool Bar as pictured below.

While typing your message, highlight the Word or Phase that you would like to add a hyperlink to, and click on the Anchor icon located on the Rich Text Tool Bar.  You can also Right-Click on the highlighted Word or Phrase and select the Insert\Hyperlink option.

July 28, 2006 - Why are there message files in my ..\INTER\OUT directory?

July 21, 2006 - What do I need to do in order to run another virus scanner on the PC running OL InterChange?

July 7, 2006 - I have created a rule to move messages into a SHARED folder, but it puts it in a PERSONAL folder?

The concept of SHARED folders is strictly a feature of Office-Logic Groupware. This means that if the rules engine in Office-Logic InterChange processes the message before the rules engine in Office-Logic Groupware has a chance, then Office-Logic InterChange will place the message in a PERSONAL folder. 

Office-Logic InterChange does not (currently) utilize the SHARED folders and obviously LOCAL folders aren't usually accessible to the machine running Office-Logic InterChange. To prevent Office-Logic InterChange from processing the rule on these messages, and force the rule to be processed by Office-Logic Groupware, you must add an ACTION that is only processed at the workstation level by Office-Logic Groupware (i.e. Play a sound, Display a message, etc.).  

Office-Logic Groupware will then look to see if the folder exists as a LOCAL folder, if not it will look for a SHARED folder with the name specified, and if it not found it will look for a PERSONAL folder. If the folder does not exist in any of these places, it will create the folder as a PERSONAL folder.

June 30, 2006 - Can I send a voice message through Office-Logic?

Yes.  Office-Logic allows the user to easily create and send a voice message through e-mail.  This feature requires that you have a working microphone connected to your PC.  To use this feature:

• Open your E-mail Module in Office-Logic and click on the Compose icon to create a new message.

• Click on the Record icon located on the Tool Bar at the top.

• A Record utility window will appear.  

• Click on the Start button and talk into the microphone to record your message.

• When you have completed your message, click on the Stop button.

• If you would like to re-record your message, click on the Rewind button.

• Once you are satisfied with your recorded message, click on the OK button.

• This will attached your recorded message as a WAV file to your e-mail message.

• Complete your e-mail by addressing your message, enter information on the Subject line, and type in any additional information that you would like to send into the Message Body.

• Click on the Send button to have your message delivered.

June 16, 2006 - My Auto-Reply Rule does not always send the auto reply...  WHY?

Office-Logic has a very extensive Rules Engine that allows users to easily manage their e-mail in ways that best fit their needs.  One of the Rules features will send an Auto-Reply back to the sender when specific criteria have been met.  This can be All Messages, or you can use very detailed Include and Exclude conditions when defining a rule.  The Auto-Reply feature is extremely helpful when a rule is created that lets people know that you will be out of the office, whether on business or vacation.

However, Office-Logic is designed to ONLY send one (1) Auto-Reply to a specific address per day.  This is to prevent a Mail Loop, where two e-mail accounts with auto reply rules keep sending messages back and forth to each other.  A mail loop can cause a users mailbox to fill over their quote in no time at all, and nobody wants to have to go through their mailbox to delete thousands of unnecessary messages.

To prevent a mail loop, Office-Logic keeps a list of addresses that have been sent an auto reply from your account each day.  This information is stored in the LOGIC.RAR file for each user.

If you need to reset the addresses that have already received an auto reply for today, then contact your network administrator and have them delete the LOGIC.RAR file from your user directory:

• For an Office-Logic user - The LOGIC.RAR file will be located in the users LOGIC\<username> directory on the file server.

• For an Office-Logic InterChange (Local User) - The LOGIC.RAR file will be located in the C:\INTER\USERS\<username> directory on the Office-Logic InterChange server.

Click here for detailed information on creating a Vacation Rule.

June 9, 2006 - Will having a backup secondary mail server DNS entry improve redundancy for receiving mail?

The secondary server (lower priority MX record) is used by a lot of junkmail servers as the primary target for messages to a domain because they know that most secondary servers are less protected than the primary, or use store-and-forward to deliver messages.  This process will bypass the Grey List and White List\Challenge response SPAM filtering technology that is built into Office-Logic InterChange, therefore allowing more SPAM messages to make it to your users.

May 26, 2006 - When I click on the Compose button, nothing happens... WHY?

If you click on the Compose icon, and Office-Logic appears to be locked-up, it could be that the Compose window is positioned off the monitor screen.  This can happen by the user accidentally dragging the Compose window off the screen, or in some cases when multiple monitors were once used, and now there is only one.

The first thing that you should check is the Windows Task Manager to verify that Office-Logic is running properly.  Windows Task Manager displays the status of applications that are currently running on your workstation.  Depending on your Windows operating system, to start the Windows Task Manager, hit the <CTRL>+<ALT>+<DEL> keys simultaneously one time.  Either the Windows Task Manager window will appear, or your will need to click on the Task Manager button. 

If the Windows Task Manager shows the status of Office-Logic as Not Responding, then contact your Office-Logic  administrator and if the problem continues, have them contact our Technical Support department from the problem workstation.  The Office-Logic administrator needs to follow the Before Contacting Support check list located on our Support page before our technicians can help.  If the Windows Task Manager shows the status of Office-Logic as Running, especially if it appears as Office-Logic - (Compose Message), then it could be that the compose window has been displaced off-screen.

From Office-Logic, select the Window\Cascade option located on the top Menu bar.  This will cascade all the open Office-Logic module windows under the main Office-Logic desktop.  If the problem continues, then it could be that a utility window, such as the Recipients window has been moved off-screen.  To move a utility window back into view on your monitor, make sure that Office-Logic is the active application window, and hit the <ALT>+<Spacebar> keys simultaneously.  Then hit the M key for the Move option.  Use your arrow keys on the keyboard to move the window back into view.

May 19, 2006 - Why is it taking a long time for me to open my Trash folder?

The delay could be caused by the users Trash folder containing thousands of messages or some very large messages, and it is taking some time to build a list of those messages.

• For Office-Logic Groupware, Office-Logic Groupware Client Server, Office-Logic Remote:

  • To keep the users Trash folder from getting too full, we recommend setting the Days message stays in wastebasket option which is located under the Options\Configure menu to a smaller value. The default is 10 days. 

  • Restarting Office-Logic will cause the Trash folder to be cleared as configured.

• For Office-Logic InterChange (Local Users):

  • To keep the users Trash Folder from getting too full, we recommend setting the Days message stays in Deleted Folder option, which is located under the Options menu to a smaller value. The default is 10 days.

  • Logging in and out of the users WebMail account in Office-Logic InterChange will cause the Trash folder to be cleared as configured.

May 12, 2006 - Can I move some of my older e-mail to my local hard drive?

Yes.  Office-Logic Groupware and Office-Logic Groupware Client Server Edition will allow you to move e-mail messages off of your network LOGIC user mail directory, and store them in a different location, even your local hard drive.  This feature can be extremely useful if you have the need to free up disk space on your network drives, or to help you manage your Office-Logic mailboxes.

To setup your Office-Logic account to store e-mail messages in another location, you will need to do the following:

1. Open your Office-Logic e-mail and select the Options\Configure option.

2. In the Directory for Local boxes field, enter the location that you would like to store these messages.  As an example:

   • C:\EMAIL  -  This will allow you to store e-mail messages on your local hard drive.

   • F:\<username>\EMAIL  -  This will allow you to store e-mail messages on a different network location, where <username> is replaced by your Office-Logic user name.

3. Click on the OK button located on the top right to save your settings.

4. Close your Office-Logic e-mail window, and then open your Office-Logic e-mail window again to refresh your settings.

5. You will now see a LOCAL mailbox\folder located in your Office-Logic mailbox window panel on the left side.

6. Right-click on the LOCAL mailbox and click on the New Mailbox option.

7. Enter a name for your new Mailbox\Folder in the New Box Name field, and select the Local option.

8. Click on the OK button to save your settings.

9. You can also create local Sub-folders by right-clicking on an existing local mailbox\folder and selecting the New Mailbox option.  

You will now be able to move e-mail messages to your new local mailbox\folder.

Many of our customers specify the location for their Local boxes to be a writeable CD drive, or USB Flash Pen Drive.  This allows them to move messages and store them on multiple CD's, DVD's, or USB Flash Drives that can easily be removed and stored in a safe location.

There are some limitations on storing messages in a location outside of your normal Office-Logic environment.

1. You will not have access to your local mailbox\folders:

   • If you log into Office-Logic from a different workstation.

   • If using Office-Logic Groupware Client Server Edition from a different location.

   • If accessing your e-mail through the WebMail interface in Office-Logic InterChange.

   • If accessing your e-mail with an IMAP4 client through Office-Logic InterChange.

2. Most likely your Office-Logic e-mail and data files that are stored in the normal Logic network environment are getting backed up on a regular basis.  The workstation or location that you are moving e-mail messages to a local mailbox\folder may not be setup for backups.  If something happens to your workstation, or if you have a hard drive crash, you may not be able to retrieve these messages unless there is a current and successful backup available.

3. It is best to get approval from your Office-Logic Administrator that you are planning to store e-mail messages in a local mailbox\folder.  They will be able to select the best location to store your local mailbox\folder, and to ensure that it does not infringe on company policy.

April 28, 2006 - I can't see messages that were forwarded to my personal free service e-mail account.

Free or Public mail services, such as Hotmail, Yahoo, Google, MSN, AOL and NetZero, are unpredictable and unreliable with the way that they incorporate SPAM controls.  These services are designed to be overly aggressive in identifying messages that could be considered SPAM, usually without user controls or limitations.

Like everyone in the business world, SPAM is a huge problem for these services, especially in regard to the amount of bandwidth and disk space that is wasted by SPAM.  However, unlike a business environment mail system, such as Office-Logic InterChange, these services would rather be too aggressive in labeling a message as SPAM, and not be concerned about the amount of False Positive, or legitimate messages that might be getting blocked in the process.  Identifying SPAM using Content Filtering simply does not work.  As you are aware, there must be 15,000 ways to spell VIAGRA or MORTGAGE.  Now most people do not need to see e-mail messages that contain these words, unless of course it is someone who works in the medical or financial industries.  These free and public services do not customize their SPAM controls on a per account basis, and are designed to have general SPAM policies for everyone.  These services can also be very strict on receiving attachments.

If you are having trouble receiving messages or attachments into one of these free or public accounts, check their policies on SPAM control or contact their technical support for assistance.  Or if you are forwarding mail to these accounts for remote access purposes, then you might want to consider using Office-Logic InterChange.  With Office-Logic InterChange, you will have full, real-time access to all your Office-Logic e-mail, calendars, phone messages, to-do lists and personal contacts using any web browser.  There is no duplication of data or synchronization involved.  Office-Logic InterChange also offers remote access using WAP (Wireless Access Protocol) devices such as PDA's and cell phones, with IMAP and POP3 remote access available to your e-mail.

Click here for more information on Office-Logic InterChange.

April 21, 2006 - Is there an easy way to move addresses between the To:, Cc:, and Bcc: fields?

Yes.  Office-Logic allows you to easily move e-mail addresses between the To:, Cc:, and Bcc: fields.  While either creating a message or replying to a message within Office-Logic, you can use your mouse pointer to click-and-drag e-mail addresses between the different addressing fields.  If you would like to move one of the e-mail addresses from the To: field into the Cc: field, then simply click on that address on the To: field and drag it to the Cc: field and release.

If you would like to Delete an e-mail address from the To:, Cc:, or Bcc: fields, then simply double-click on that specific address and it will be removed.

March 24, 2006 - Helpful hints when contacting Support about an issue that you are having.

1. Make sure that you are running the latest version.

   • I know that everyone thinks they have the latest version, but we continually work on improving our products and make those updates available to our customers that have a current USE Agreement.

   • Verify the version that you have installed, and then check to see what the latest version is on our website.

   • If a newer version is available, and you have a current USE Agreement, then download and install the upgrade. If the upgrade is a version upgrade, then you will need to contact our Sales department to receive your upgrade activation code(s) at no additional charge as part of your USE Agreement.  A version upgrade would be if you are currently running Office-Logic Groupware v8.x and are getting ready to install version 9.x. 

2. If the issue that you were having continues after installing the latest version, and you need to contact our Support department, then please make sure of the following:

   • If you are calling our Support department, then please be at the workstation/server or mailbox that is having the problem or have access to that system.

   • If the problem can be recreated, then have the necessary steps available in order for our Support technicians to be able to reproduce the problem.

   • If you are receiving an error message, then it is extremely important to supply our technicians with the exact and complete text of the error message.

   • If you need to send a problem e-mail message to our support department, then please do not forward or copy and paste the problem message. Our technicians will need to have a copy of the message with its original header information and properties.  It has to be the original message, and not the message that has been forwarded to another user or administrator.  From the users Office-Logic mailbox that contains the original problem message:

     • Find the problem message in Office-Logic and right-click on that message. Select the Send as attachment option which will automatically open a create message window and save the original message as an attachment. Address the message to Support@LAN-ACES.com and make sure to give a complete description of the problem that you are having, along with appropriate contact information.

     • Your Company Name.

     • Your Name.

     • Customer Name if you are a Dealer or a Consultant for an Office-Logic customer.

     • Phone Number.

     • E-mail Address.

     • Product that you are having an issue with.

     • Version Number.

     • Description of the problem.

     • Complete text of any error messages.

     • Step-by-step instructions on recreating the problem.

3. Most of our products allow you to make a remote control connection to one of our Support technicians.  This can be a very helpful tool to show our technicians the issue that you are having.  Our technicians can usually correct the issue quickly and verify that your installation is setup and configured properly.

4. Our Support department is the best in the business, but they need you to help them with helping you.

March 3, 2006 - Can the IN/OUT Board automatically log users in when they start Office-Logic?

Yes.  There is a configurable option in Office-Logic that will automatically mark a user as IN when they start Office-Logic, and automatically mark them OUT when they exit.  Open the IN/OUT Board module in Office-Logic, and select Options\Configure from the Menu Bar at the top.  There are several options available to the user on the In/Out Board Configuration window.

• Group name to display.

  • Displays a list of Office-Logic users that have been defined to a specific Group within Office-Logic.

• Seconds between screen updates.

  • Tells Office-Logic how often to check for updated In/Out information.  The default is 60 seconds.

• Default minutes until return.

  • Sets the default minutes to display when you mark yourself as OUT.  This is only a default setting and can be easily changed each time.  The default is 60 minutes.

• Select users by personal name.

  • This option will toggle between displaying either the users Office-Logic user name and their Personal name.

• Color of IN users.

  • Change the font color when displaying the user name when that user is IN.

• Color of OUT users.

  • Change the font color when displaying the user name when that user is OUT.

• Automatically mark users as IN upon startup.

• Automatically mark users as OUT upon exit.

The Office-Logic Administrator (GLOBAL) user can set some of these options as system wide defaults and not allow the users to change them.  To set these GLOBAL settings:

1. Either log into Office-Logic as the GLOBAL user, or switch to the GLOBAL user.

2. Select the User\Group Maintenance module by clicking on the USER icon located on the left Module Bar.

3. Select the Options\Global Configuration option located on the top Menu Bar.  This opens the OL.INI file located in your Office-Logic Global directory (i.e. F:\LOGIC).

4. Scroll down until you come to the [INOUT] Section Header.

5. The following options can be configured as default settings by the GLOBAL user:

   Automatically mark user as IN upon entering program
   AutoIn=

    

   Automatically mark user as OUT upon leaving program
   AutoOut=

    

   Log file for all In/Out board activity to specified file

   Log=IO.LOG

   • This will create a log file called IO.LOG and be located in your Office-Logic Global directory.

    

   Minutes between polls for notification of returned users

   Poll=

   • This sets the number of minutes Office-Logic checks to see if a user is marked as IN to send a notification request.  The default setting is 2 minutes.

    

6. The following settings are used to enable or disable the above features.

0 - Turns the option OFF and does NOT allow the users to manually enable.

1 - Turns the option ON and does NOT allow the users to manually disable.

2 - Turns the option OFF and ALLOWS the user to manually enable.

3 - Turns the option ON and ALLOWS the user to manually disable.

 

An example would be:

AutoIn=1

This enables the Automatically mark users IN option and does not allow the users to disable this feature.

February 10, 2006 - Why can't I see the dialog box window when I select a specific option in Office-Logic?

As in ALL Windows applications, sometimes an application window can accidentally be moved Off-Screen, and out of view.  You can move the mis-placed dialog box by getting to the point where you know that the window is open, press the ALT-Spacebar key combination, and then select the Move option.  You will then be able to use either your mouse or the arrow-keys to reposition the window back in view on your screen.  

Sometimes regular Office-Logic Module windows will get moved off screen and they can easily be recovered by selecting the  Window\Cascade option from the Top Menu Bar in Office-Logic.

February 3, 2006 - How can I force my cell phone to use smaller WML pages when accessing WebMail?

1. Put Office-Logic InterChange into verbose mode by selecting Configure\Options and checking the Verbose Mode option located on the General tab menu.

2. From your phone, browse to your Office-Logic InterChange WebMail Login screen.

3. From Office-Logic InterChange, select the Logs\Activity Log option and search for where the phone requests a web page. 

As an example:

10:00:20 6C8D WEB connection from 66.100.103.226

10:00:20 6C8D WEB GET / HTTP/1.1

10:00:20 6C8D host: mail.myserver.com:80

10:00:20 6C8D Accept-Language: en

10:00:20 6C8D User-Agent: MOT-1.2.2/11.03 UP.Browser/4.1.25i UP.Link/5.1.2.3

10:00:20 6C8D Agent=UP.Browser, Template=Phone.com

4. Look on the User-Agent line for a keyword you would like to use to distinguish your phone. In the above example, UP.Browser or MOT-1.2.2

5. Using Windows Notepad, edit the BROWSER.INI which is located in your Office-Logic InterChange default directory (i.e. C:\INTER). Add the phone keyword from the User-Agent line to the BOTTOM of the list under [Templates], along with the DEFAULT template to use. 

As an example:

[Templates]

Default=Default

Nokia=Default

UP.Browser=Phone.com

UP/4=Phone.com

MC218=Default

R380=Default

WAPPER=Default

4thpass=Default

Klondike=Default

Mac_PowerPC=Default

MOT-1.2.2=Default

6. Add a new section (at the bottom of the file) that contains your phone keyword that you defined under the [Templates] header, and a WML=Yes setting.

As an example:

[MOT-1.2.2]

WML=Yes

7. Save your changes to the BROWSER.INI file.

8. Test your phone and take Office-Logic InterChange out of Verbose mode.

January 27, 2006 - How do I upgrade my Office-Logic Groupware to a newer release?

If you do not have a current Updates, Support & Enhancement (USE) Agreement, then please contact our Sales department before installing a newer release of Office-Logic over your existing version.

If you are installing a maintenance update to Office-Logic that is within the same version, and you have a current USE Agreement:

1. Download the latest version of Office-Logic from our website, and save it to your desktop or other temporary location.  Do not save the download into your existing GLOBAL directory (i.e. F:\LOGIC), and make sure that you have sufficient rights or privileges to install the upgrade.

2. Verify the location of your GLOBAL directory as seen from all your workstations (i.e. F:\LOGIC).  You can verify this information in Office-Logic by going to the Help\About Office-Logic option menu.

3. Run the upgrade executable and install the update into your GLOBAL directory (i.e. F:\LOGIC).  You do not have to have your users exit Office-Logic to install the upgrade, and you will not need to re-enter your license activation codes.

4. Once the upgrade has been installed, Office-Logic will automatically upgrade each workstation the next time that your users restart Office-Logic.

If you are installing a version 8.x or higher upgrade to Office-Logic version 7.x:

1. If you have a current USE Agreement, contact our Sales department to receive your free product upgrade activation codes.  If you do not have a current USE Agreement, then installing a newer version of Office-Logic will revert your older version to a 30-day trial.  Contact our Sales department to renew your USE Agreement.

2. Download the latest version of Office-Logic from our website, and save it to your desktop or other temporary location.  Do not save the download into your existing GLOBAL directory (i.e. F:\LOGIC), and make sure that you have sufficient rights or privileges to install the upgrade.

3. Verify the location of your GLOBAL directory as seen from all your workstations (i.e. F:\LOGIC).  You can verify this information in Office-Logic by going to the Help\About Office-Logic option menu.

4. Run the upgrade executable and install the update into your GLOBAL directory (i.e. F:\LOGIC).  You do not have to have your users exit Office-Logic to install the upgrade.

5. Towards the end of the installation there will be a License menu.  Select the "Add License" button.  Enter the first activation code that you have received from our Sales department, and click on the Add button.  Select YES when it prompts to overwrite the existing serial file.  Follow the same procedure for any remaining activation codes.  Enter your Company Name in the Licensed To field and click the OK button to save your settings.

6. Once the upgrade has been installed, Office-Logic will automatically upgrade each workstation the next time that your users restart Office-Logic.

If you are installing a version 8.x or higher upgrade to Office-Logic version 6.x or earlier:

1. If you have a current USE Agreement, contact our Sales department to receive your free product upgrade activation codes.  If you do not have a current USE Agreement, then installing a newer version of Office-Logic will revert your older version to a 30-day trial.  Contact our Sales department to renew your USE Agreement.

2. Download the latest version of Office-Logic from our website, and save it to your desktop or other temporary location.  Do not save the download into your existing GLOBAL directory (i.e. F:\LOGIC), and make sure that you have sufficient rights or privileges to install the upgrade.

3. Verify the location of your GLOBAL directory as seen from all your workstations (i.e. F:\LOGIC).  You can verify this information in Office-Logic by going to the Help\About Office-Logic option menu.

4. Have all your users exit Office-Logic before installing the upgrade.

5. Run the upgrade executable and install the update into your GLOBAL directory (i.e. F:\LOGIC).

6. Towards the end of the installation there will be a License menu.  Select the "Add License" button.  Enter the first activation code that you have received from our Sales department, and click on the Add button.  Select YES when it prompts to overwrite the existing serial file.  Follow the same procedure for any remaining activation codes.  Enter your Company Name in the Licensed To field and click the OK button to save your settings.

7. Once the upgrade has been installed:  From each workstation, browse to your GLOBAL directory on the file server where you just installed the Office-Logic upgrade. Run OLWORK.EXE from the LOGIC directory to install Office-Logic on the local workstation.  Answer the questions about the location of your LOGIC directory in relation to this workstation.  OLWORK.EXE will install the necessary files to the local workstation and setup the shortcut icons for the users to launch Office-Logic Groupware.  If the information is the same for all the other workstations, then you can run OLWORKU.EXE from the LOGIC directory.  OLWORKU.EXE is the unattended workstation installer that will use the default settings and not prompt you to answer any questions.

January 20, 2006 - My Office-Logic is not performing like normal, what should I try first?

First and foremost, it is always a good idea to make sure that you are running the latest version of Office-Logic to see if that corrects the issue.  If you are on a current Updates, Support & Enhancement (USE) Agreement, then verify the version that you are currently running by selecting Help on the top right Menu Bar, and clicking on the About Office-Logic option.  Then visit our website to see what the latest available version is.  If your version is older than what we have available, then download and install the update.  If you do not have a current USE Agreement, or your version is not in the same version class as the update from our website, then contact our Sales department.  As an example, a version class would be any version within v8.x.  If you are currently running v7.12, and our current available version on our website is v8.10, then you will need to contact our Sales department for new activation codes.

Sometimes, depending on the resources that are available on the workstation, having too many Office-Logic windows open at the same time could cause performance issues.   Office-Logic does not limit the number of modules or windows that a user has open at any given time.  A user can have several database/contact windows open, along with open e-mail windows, create e-mail windows, calendar windows, phone message center windows, etc.

A quick way to see exactly what windows are open in Office-Logic is to click on the Window option located on the top Menu Bar.  The bottom section of that display will show all the Office-Logic windows that are open.  You can manually click on each window and close them individually if they are not immediately necessary, or you can use the Window\Close All option to close all the Office-Logic windows at once.

The Windows option also allows users to organize their Office-Logic windows by using the Tile Vertically, Tile Horizontally, or the Cascade option.  The Cascade option can be very helpful if one of your Office-Logic windows has every been accidentally moved off screen.

If running the latest version of Office-Logic and closing all unnecessary windows does not correct the problem, then contact our Support department.

January 13, 2006 - I can't see the e-mail addresses from the database I created when addressing an e-mail?

When you create a new database in Office-Logic, the e-mail addresses will not be available for you to select when composing a new e-mail message unless:

1. The database record layout must include the following fields exactly as shown in order for the e-mail addresses to be displayed:

   • KEYWORD 

   • EMAIL

   • DESCRIP

   • LAST

   • FIRST

    

2. When you created the new database in Office-Logic, you should define the Initial Database Layout option as an Address Book.  The above fields will automatically be defined in this record layout, and your e-mail addresses will be displayed when you select that address book when addressing your e-mail message.

   • If this database is to be a Global database for all users to access, then you will need to switch to the GLOBAL user first.

   • Open the Office-Logic Database module by clicking on the Contacts icon on the left side Module bar.

   • Click on the Create icon on the top Menu bar.

   • The New Database Definition window will appear.

   • Enter the name of your new database, and a description.

   • It is recommended that the Initial Database Layout field has Address Book highlighted.

   • Click the OK button to save your settings.

   • To enter information in your new database, either highlight the name of your new database and click on the Open icon, or simply double-click on the new database name.  Click on the Create icon to a new record in your database.  Make sure to click on the Save icon to save each record.

    

3. When creating your new database, if you selected the Empty (Define and place all fields manually) instead of the Address Book layout under the  Initial Database Layout field, then you will need to make sure that the five fields listed above are defined in your database in order for the e-mail addresses to be displayed.

December 9, 2005 - Can Office-Logic start without me having to enter my username and password?

You can add parameters to your Office-Logic shortcut icon that will bypass the login menu. Right click on your Office-Logic shortcut icon and select Properties. In the Target field, add a user= and pass= parameter at the end of the field. The user= parameter will contain your user name as it is defined in Office-Logic, and the pass= parameter will have your Office-Logic password. As an example, if the Office-Logic user name is RALPH and that users Office-Logic password is SECRET:

"C:\Program Files\Office-Logic\Office-Logic.exe" global="F:\LOGIC" user=ralph pass=secret

For security reasons, Office-Logic requires that the user have a password defined in order to use the user= and pass= automatic login parameters.

December 2, 2005 - Why am I getting a "Cannot execute WINZIP..." error when sending a message?

When sending a message with an attachment, Office-Logic has the option to automatically compress attachments before sending.  You are receiving this "Cannot execute WINZIP32.EXE ..." error message because the Compress Attachments (ZIP) option is enabled and WINZIP is either not installed on that workstation, or the location of the WINZIP32.EXE program is not listed in your System Path settings.

If you do not want Office-Logic to automatically compress attachments, then simply turn this option off.  From within Office-Logic, click on the Compose icon to create a message.  Click on the Attach>> button located on the right.  You will then be able to uncheck the Compress attachments (ZIP) option.  This is a "sticky" option and remembers if it has been enabled or disabled.

If you would like Office-Logic to compress attachments before sending, then make sure that WINZIP is installed on that workstation, and that the WINZIP location is listed on your System Path settings.

Configuring the System Path differs between Windows operating systems, and you should consult your network administrator before attempting to change these settings.  However, in Windows XP, the steps to add WINZIP to your System Path settings are:

1. Click on the Windows Start button, and click on the Control Panel icon.

2. Double-click on the System icon.

3. The System Properties menu will appear.  Click on the Advanced tab.

4. On the Advanced menu, click on the Environment Variables button located at the bottom of the menu.

5. On the System Variables window, scroll down until you see the Path variable.

6. Double-click on the Path variable, or highlight the Path variable and click on the Edit button.

7. Hit the End key on your keyboard to insert your cursor at the end of the other variables already listed.

8. Type a semicolon ";" and then the location where you installed WINZIP.  An example might be

   ;C:\Program Files\WINZIP

9. Click OK to save your settings.

If WINZIP32.EXE is installed in the same location on each workstation, then the Office-Logic Administrator can enter that information in the OL.INI file which Office-Logic will use as the default setting.  Open the OL.INI file using a text editor program like Notepad.  Edit the following command to show the default path for WINZIP32.EXE:

;Command used to compress attachments
Compress32=C:\Program Files\WINZIP32.EXE -a %1 @%2

November 11, 2005 - Can we use any e-mail client to directly access our "DETAINED" SPAM folder?

While Office-Logic InterChange offers tighter integration between Office-Logic Groupware and/or Office-Logic I-Net (which, by the way, are much more secure clients than Outlook, Netscape, or Thunderbird), you can access the White List / DETAINED folder with any IMAP4 client.

The DETAINED folder can be managed directly with any web browser or from within the IMAP4 clients.  If you are using Office-Logic InterChange with a POP3 client, then you will need to use a web browser to manage the White List/Block List. If using an IMAP4 client, Office-Logic InterChange will automatically add addresses to your Personal White List when messages are moved from the DETAINED folder to the Inbox. Of course, if using either Office-Logic Groupware or our Office-Logic I-Net client, anyone in your address books are also White Listed as opposed to only those in the System or Personal White List within Office-Logic InterChange. 

November 4, 2005 - Can I add more definitions on the In/Out Board Comments option.

Yes.  On the In/Out module you can populate the comments field through the Options\Comments menu located on the Menu bar.  Enter one comment per line which will then be available from the Comments pull-down window when selecting a reason for either being In or Out of the office.

You can create global comments by switching to the "Global" user, opening the In/Out module and selecting Options\Comments. Both the Personal and Global comments will be combined for the user to select from.

October 14, 2005 - Keyboard Commands within Office-Logic

Some users like to use their keyboard instead of using their mouse to execute program commands.  Office-Logic Groupware allows users to easily access options, enable/disable features, toggle between fields, and execute directions using simple keyboard commands.

While your cursor is within the Message Body window, you can use following commands to insert a Time\Date stamp and your Signature.

To activate the Menu Bar Keyboard Commands; Press and Release the ALT key, then press the appropriate key to access the menu command.  From the E-mail Module, after pressing and releasing the ALT key, you will have access to the following Menu Commands:

Each Office-Logic Module (E-Mail, Phone, Chat, In/Out, Scheduler, To-Do, Notepads, Contacts, Cardex, Bulletin, and User) has their own set of specific Menu Commands. Simply press and release the ALT key to view the underlined letter to activate each command.  

September 30, 2005 - Backup your Office-Logic files regularly!

As a result of the storms that have hit the Gulf Coast of the United States this past month, we have been reminded just how important a reliable backup of all your data can be.  Office-Logic Groupware and Office-Logic InterChange have been designed to simplify this process.  Our e-mail messages are stored in a file format that follow strict industry standards, unlike other products that are extremely proprietary.  Our products allow you to backup your Office-Logic e-mail and data files even while the products are still running, without fear of lost or corrupted data.

Many of our loyal customers started using Office-Logic Groupware and Office-Logic InterChange because of prior experiences with lost data and productivity while using different e-mail solutions.  For an example, visit our Why Office-Logic? page.

If a restoration of Office-Logic Groupware and/or Office-Logic InterChange is ever necessary, we can usually have you back up and running within MINUTES, not days or weeks.  Contact our Support department if you need assistance with a backup solution that best fits your needs. 

Office-Logic Groupware version 8.06 will now allow you to easily define a "Shared" mailbox\folder that all users can access and save e-mail messages to.  E-mail messages that are moved\filed\saved into the Shared mailbox\folder will retain all of their original header information.  This feature allows users to share e-mail information without having to resend or duplicate the message to all your users, while retaining all the original header and content information.

To create a Shared mailbox\folder, using your mouse, Right Click on the Shared folder in your Mailbox List located on the left panel.  Select the New Mailbox option.  Type in the name for your new shared folder\mailbox, and select the Shared option for Box Location.  Click on the OK button to save your settings.

By default, Office-Logic Groupware will store the shared folder\mailbox data under the {SHARED} directory located in your LOGIC directory.  An example might be:  \\SERVER1\SYS\LOGIC\{SHARED}

The Office-Logic administrator can overwrite the location that Shared mailbox\folders are stored.  You will need to edit the OL.INI file which is located in your Global directory, most likely the LOGIC directory on your file server.  In the example below, SharedDir=\\SERVER1\SYS\MAIL\SHARED is the network path to the Shared mailbox\folder.

OL.INI file:

;Shared mailbox directory (optional)

; (example: SharedDir=\\SERVER1\SYS\MAIL\SHARED)

SharedDir=

Make sure that ALL users have sufficient network Rights to be able to access and write to this location.  If you are running Office-Logic Groupware Client Server Edition, then configuring network Security and\or Rights to this location is not an issue.  Office-Logic Groupware Client Server Edition assigns, controls, and maintains all Security and Rights automatically for your Office-Logic users.

Office-Logic Host is required if you will be using Office-Logic Groupware Client Server Edition or Office-Logic Remote.  Office-Logic Host is also needed if you would like to process rules, such as an Auto Reply or Vacation rule, when your Office-Logic Groupware or Office-Logic Groupware Client Server Edition users are not in the office or running the Office-Logic client. 

For Office-Logic Remote users, you must first decide whether the remote user will connect using a modem and phone line or an internet connection (or both). If you choose to use an internet connection, the PC running Office-Logic Host must be continuously connected to the internet with a static IP address. Your internet provider will assist you with obtaining a static IP address and setting up the PC to use it. Usually the PC running Office-Logic Host is on all the time and must be logged in to the network. It can run on a dedicated PC, or a user's workstation if desired.

To start Office-Logic Host, simply run OLHOST32.EXE in the Office-Logic global directory on the server. You can either start it with "Start/Run" or create a shortcut in the "Startup" group so it starts automatically. You will need to select File/Options from the pull-down menu and specify the global and master (usually the same as global) directories.

You will need to open port 2661 on your firewall and have it redirected to the workstation or server that is running OLHOST32.  Port 2661 is the registered port number for Office-Logic Host .   
   

Yes.  Office-Logic Groupware can be configured to automatically not display pictures within Rich-Text messages.  With SPAM on the rise, many unsolicited e-mail messages use graphics to get their information to the users.  Many of these graphics can be vulgar in nature, and usually contain code that sends a verification back to the spammers that your e-mail address is valid.  We strongly recommend that you configure Office-Logic to suppress the automatic display of graphics.  This feature can be toggled On or Off by selecting the Options\Configure menu when using the Office-Logic E-mail Module.  Select the View outside images in e-mail body option.

Office-Logic allows users to view graphics within messages by simply clicking on the Images button on the Tool Bar, or by clicking on the Display statement which is located on the top of the Preview Window.  These options are available when an e-mail message contains a picture.    

Office-Logic InterChange and WebScheduler Enterprise will allow you to create Read-Only calendars that will permit users to view the calendar information without the ability to Add, Modify, or Delete appointments.  Many of our customers use Read-Only calendars to inform their clients, employees, students, parents, and visitors about specific scheduled information.  Everything from Company Functions, Lunch Menus, to Sporting Events.

Click Here to view our document on How to create a Read-Only Calendar in Office-Logic InterChange and WebScheduler. 

After you turn on the Windows XP Internet Connection Firewall (ICF), Office-Logic Notifications for E-mail, Phone Messages, and Chat modules may stop working as they should. How can you work around this?

To work correctly, Office-Logic must receive information over the network. The information enters your computer through an inbound port. Your computer must have the correct inbound port open so that the Internet Connection Firewall (ICF) can allow this information to pass through. Office-Logic Groupware requires that you manually open UDP port 512 so that the programs can work correctly.  View our Open Ports page for step-by-step instructions on how to fix this issue.

Yes.  Office-Logic InterChange allows PocketPC devices to access their e-mail using the POP3/IMAP4 client that comes with the device, and synchronize their calendar(s) and contacts using the Web Access Agent Sync Uplink Program (WAASUP).  

Using the WEB/WAP browser on your PocketPC device, browse to your Office-Logic InterChange server.  Login to your account and click on the "OPTION" icon. Select the link to download the PocketPC Sync software WASSUP. It will download and install on your PocketPC device. Run WAASUP from the start menu on the PocketPC. It will reside as a Icon in the tool tray area. Select the function you are interested in using.  

WAASUP allows you to run the program as a 30-day trial.  To enter the purchased Activation Code, click on the PocketPC Conduit (WAASUP) icon on the PocketPC Task Bar at the bottom of the screen.  Select the "License" option.  Enter the Activation Code and your company name in the "Licensed to:" field.